Service Related:

Where do you deliver?

At the present time, Grocery Factory delivers only in Bangalore city.

How do I place an order?

Placing an order is very simple. Just register on the Grocery Factory website/mobile application, pick your choice of products with wide range of product selection in the online store and proceed to checkout or just call customer care and place an order i.e. 1800-123-1947

How do I cancel an order?

You cannot cancel an order online. You may call 1800-123-1947 for cancellation before the final process (Billing & dispatch) of your order.

Is there any additional charge if I cancel an order?

NO, we don't charge anything extra.

How do I know what time I will receive my delivery?

Our representative will call you before delivery. We aim to deliver your order between 6 am to 9 am every day of previous day order.

Are you open all days?

We are open 365days and deliver in allotted time every day; exceptional days would be Strikes & Natural calamity.

What do I do if I forget my password?

Click Grocery Factory log in page, Click on "Forgot password?" You will then be given a chance to enter your e-mail address and have mail sent to you for the new password.

Can I change my email address?

Grocery Factory allows you to update your account information time to time with your email address, ship to address by clicking on "My Account" and then update your details. Please remember this is only the place you can change your billing address if you have recently changed your locality.

What are the modes of payment?

Cash on Delivery, Swipe your card on delivery or Online Payment.

Are there any delivery charges or minimum order quantity?

Orders Rs500/- and above are delivered free. We charge nominal delivery charges of Rs50/- for orders below Rs500/-.

 

Product Related

How good is the quality of the products?

All products are manufactured and packed with high standards of quality check. However, if you are still not satisfied with the quality you may immediately return it at the time of delivery.